12:30-13:30
Registration
13:30-14:20
Courage for the future – innovation of tomorrow
Marc Hauser
![Marc Hauser]()
14:20-14:45
Welcome to Screver
Christian Fillinger
![Christian Fillinger]()
14:45-15:25
“Our agile way” – increase agile-maturity based on a self-made assessment
Dr. Anja Huber
![Dr. Anja Huber]()
NPS/CSAT for HCPs
MSD Merck /first group/15:25-15:45
Networking Break
Take a break, connect with people, and check out our theme boxes
Room K6
Room K7
Room K4
Room K8
15:45-16:25
Transformation into a new corporate culture. Taking effective measures to increase employee satisfaction
Jannine Hodel
![Jannine Hodel]()
NPS/CSAT for HCPs
MSD Merck /second group/16:25-17:05
Customer Experience at Europa-Park Resort, Germany’s largest theme park
Pascal Weller
![Pascal Weller]()
17:05-17:30
Screver AI / Future of CX
Christian Fillinger
![Christian Fillinger]()
Announcements
15:25-15:45
Networking Break
Take a break, connect with people, and check out our theme boxes
![Design]()
Design
Room K7
Disruptive changes or how to design in a new era
![Customer and Employee Experience]()
Customer and Employee Experience
Room K6
Prominent Trends in VoC/VoE 2023
![Value in Pharma/Healthcare]()
Value in Pharma/Healthcare
Room K8
Prominent Trends in Pharma in 2023
![Startup Factory]()
Startup Factory
Room K4
From Idea to Market. Prominent Trends in 2023
18:30-19:30
Networking Break
flying dinner
grower champaign tasting
19:30 - 22:00
Carly Simone live singing and music
Let's Get the Party Started!
- Vocal
- Piano
- saxophone
- DJ
- Funk
- Jazz
- R&B
- Live music
- Vocal
- Piano
- saxophone
- DJ
- Funk
- Jazz
- R&B
- Live music
- Vocal
- Piano
- saxophone
- DJ
- Funk
- Jazz
- R&B
- Live music
- Vocal
- Piano
- saxophone
- DJ
- Funk
- Jazz
- R&B
- Live music
- Vocal
- Piano
- saxophone
- DJ
- Funk
- Jazz
- R&B
- Live music
live music - electro-funk, deep house & smooth jazz
Poker, Black Jack, Roulette
grower champaign tasting
Around 21:00 announcement seven winners of cool prizes