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2 Four ways to create the perfect retail customer experience

Learn more about notable trends in consumer preferences that will influence how retailers run their CX programs.

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3 min read
Posted by Screver

About Company

Alturos Destinations helps tourist destinations and train companies execute digital sales strategies. Their analysis system Skiline provides entertainment on the mountain combined with community analysis.

3.5 million tourists use Skiline. They take more than 18 million videos and photos. They share their emotional experiences socially. But how can Skiline measure their satisfaction level? How can the resort get feedback on an everyday basis?

The Mission

Our market and product didn’t miss a thing. We researched all happiness factors, create metrics, reports, and multi-stage surveys. In other words: we kept our cool while working at high altitude!

 

The Challenge

Different Levels. When multi-national travelers spend time at the same ski resort, they often have cultural differences, backgrounds and needs. Their skiing ability vary just as much as their taste in food and their acclimation to temperature. Their holiday experience does too, and therefore must be measured on a variety of levels.

Varying numbers. The number of people who hit the slopes is highly dependent on the type of day and weather. Is there good powder? Is it cold enough, and not too warm? That’s why the feedback numbers rise and fall as often as the snowfalls in a season. However many, the system had to be able to run with 4000 users simultaneously.

Different inputs. However many and different there are backgrounds and tastes, our dashboards needed to be easily analyzed and provide valuable insights within a reasonable period of time. For Screver, that means the very same day.

Screver is an ideal solution to better engage with customers & employees. Capptoo is a trustworthy partner for any business endeavor.

Arthur Scholten

Business Development Advisor, Alturos Destinations

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