Introduction
Reha Rheinfelden and Reha City Basel stand as beacons of rehabilitation excellence in the Basel region. With its roots stretching back to 1896, Reha Rheinfelden has evolved into a comprehensive centre for various rehabilitation needs, employing a dedicated team of over 680 professionals.
Reha City Basel specializes in outpatient services for those facing neurological and musculoskeletal challenges.
Both centres are united in their mission: to continuously strive for outstanding service and elevate the patients’ rehabilitation experience.
At Reha Rheinfelden, the commitment to care is evident in its capacity to host over 2,300 inpatients annually and treat approximately 6,500 cases at its outpatient centre, CURATIVA.
Through its Young Talents program, Reha City Basel champions the rehabilitation and aspirations of young athletes from diverse sports disciplines.
A Partnership with Purpose: Enter Screver – Make a Leap Towards Listening
Recognizing the need to keep their ears to the ground, Reha Rheinfelden and Reha City Basel teamed up with Screver, the specialist, for excellent survey solutions.
🎯 The aim was precise – to bridge any gaps between patient expectations and the care provided by the rehab teams
With Screver’s tailor-made service package, the centres started a journey of introspection and listened to their patients carefully.
Objectives: Fine-tuning Care through Feedback
The primary objective was to uncover areas for improvement in patient-care team interactions, focusing on aspects such as scheduling, accessibility, and overall service quality. Additionally, satisfied patients were encouraged to share their positive experiences via a direct link to Google reviews, ensuring their feedback resonated internally and externally and amplifying their voices beyond the clinic walls.
Engaging Patients: A Visual Invitation
Eye-catching posters were displayed prominently within both centres to inform patients about the opportunity to provide feedback. These posters served as information points and invitations for patients to contribute by scanning the QR code and completing the survey.
Conclusion: A Model of Collaborative Success
The synergy between Screver and the rehab centres is a textbook example of collaboration done right.
From the intricate design of the surveys to the seamless integration of Google review links, every step was taken with the patient’s journey in mind.
The dual-path survey design was tailored to the unique contexts of Reha Rheinfelden and RehaCity Basel, allowing the patients to navigate questions about two rehabilitation centres within one survey.
Screver support extended towards the analysis and reporting, also by designing specific widgets on the screver dashboard for the needs of the customers.
At the heart of it all, the message was clear: behind every data point, every survey response, there’s a story, a person, a life touched by the professional care of Reha Rheinfelden and Reha City Basel.
At Screver, we believe in the power of personal touch and human connection to drive progress. Because at Screver, there’s always a face behind the data. You’ll always communicate with a specialist dedicated to your specific inquiry, whether it’s a simple survey or a deep dive into the art of listening to your customers.
