INTRO
At Screver, we understand the importance of protecting personal data and respecting the privacy of everyone who interacts with us. This Privacy Policy describes how we handle personal data in connection with our website, platform, and business interactions, including information submitted through online forms or shared with us by email.
The controller responsible for processing personal data in connection with our website, our marketing activities and our own business relationships is Screver AG, Churerstrasse 92i, 8808 Pfäffikon, Switzerland. Our contact details are set out in Section 13.
This Privacy Policy explains what information we may collect, the purposes for which we use it, how we protect and retain it, and the circumstances in which it may be shared with others. It also outlines the rights individuals may have in relation to their personal data and how to contact us with privacy-related questions, and how we use analytics and advertising technologies on our website (see Section 10).
When providing our platform and services, Screver may process feedback and other information on behalf of its clients. The applicable responsibilities and arrangements for such processing depend on the services provided and the relevant contractual agreements.
We collect data to provide better feedback management and real-time analytical services, to operate our website and to market our services. The information collected depends on how you interact with our website and platform:
We utilize the collected information to operate, maintain, and optimize our services. Specifically, we use your data to:
Screver processes personal data on the legal grounds applicable under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR) and other relevant data protection laws. The legal basis depends on the purpose of processing and the context in which the personal data is collected.
When Screver processes personal data on behalf of its clients, including survey responses and customer feedback, the client generally determines the purposes and legal basis for that processing. Screver processes such data in accordance with the applicable contractual arrangements and the client's documented instructions, where applicable.
We do not sell your personal data. We only share information under the following circumstances:
We take appropriate steps to ensure that personal data shared with third parties is handled in accordance with applicable data protection laws and relevant contractual obligations.
Screver AG is based in Switzerland. Data in the Screver platform is hosted on Google Cloud servers in Switzerland (Zurich) by default; other hosting regions are used only where contractually agreed with a client. Depending on how our website, platform, and services are used, personal data may be processed in Switzerland, the European Economic Area (EEA), the United States, or other countries where Screver or its service providers operate.
In particular, if you consent to analytics or advertising cookies on our website, personal data is transferred to Google, Microsoft and OpenAI and may be processed in the United States. For transfers to the United States, we rely on the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework where the recipient is certified under them, and otherwise on standard contractual clauses (SCCs).
Where personal data is transferred to a country outside Switzerland or the EEA, Screver takes steps to ensure that the transfer complies with applicable data protection laws and that appropriate safeguards are in place. Depending on the circumstances, these safeguards may include an adequacy decision by the relevant authorities, standard contractual clauses (SCCs), or another legally recognised transfer mechanism.
Where Screver processes personal data on behalf of a client, international transfers are handled in accordance with the applicable contractual arrangements, the client's documented instructions where relevant, and applicable data protection requirements.
Screver takes the protection of personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include encryption of personal data in transit and at rest, role-based access control, and multi-factor authentication for systems that hold personal data.
Where third-party service providers process personal data on behalf of Screver, we take appropriate steps to ensure that relevant data protection and security requirements are addressed through applicable contractual arrangements.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. While Screver takes appropriate measures to protect personal data, absolute security cannot be guaranteed.
In the event of a personal data breach, Screver will take the steps required under applicable data protection laws, including notifying the relevant supervisory authority and affected individuals where legally required. Where Screver processes personal data on behalf of a client, we notify that client within 24 hours of discovering a breach.
Screver retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business relationships, complying with legal obligations, resolving disputes, and enforcing agreements.
The applicable retention period depends on the type of personal data, the purpose of processing, and any relevant legal or contractual requirements. Where Screver processes personal data on behalf of its clients, the retention, return, and deletion of that data are handled in accordance with the applicable contractual arrangements and the client's documented instructions, where applicable. For data in the Screver platform, the client configures the retention period (12 to 60 months); by default, no data is deleted automatically. Deleted platform data remains restorable for 30 days and is then permanently erased. Contract and billing records are kept for ten years, as required by Swiss law.
For website and marketing data: Google Analytics 4 data is retained for 14 months and then deleted. Cookies set by our advertising partners are stored for the periods described in Section 10. Enquiries and demo requests are kept for as long as needed to handle them and to manage any resulting business relationship. We keep your contact details for marketing communications until you unsubscribe or withdraw your consent.
When personal data is no longer required, Screver takes appropriate steps to delete or anonymise it, subject to applicable legal obligations and legitimate requirements for continued retention.
For the majority of survey interactions, employee feedback workflows, and client-customer data pipelines, Screver acts as a Data Processor. Our enterprise clients act as the Data Controllers.
We handle such data strictly according to our clients' written instructions and signed Data Processing Agreements (DPAs). Our standard Data Processing Agreement is available on request. Where a study does not require respondents to be identified, such as event and congress surveys, we recommend running it anonymously, which reduces the personal data processed.
If you are an individual participant taking a survey hosted by a Screver client, your data is governed by that client's specific privacy policy.
Depending on your location and the data protection laws applicable to the processing of your personal data, you may have certain rights regarding your personal data. These rights may include:
To exercise your rights or ask questions about how Screver handles personal data, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request. We will respond to your request within 30 days, unless the law allows a longer period. Exercising your rights is free of charge. However, if a request is manifestly unfounded or excessive (for instance, repetitive), we may charge a reasonable fee or decline to respond, as permitted by law.
These rights are subject to applicable legal requirements and may not apply in every situation. Where Screver processes personal data on behalf of a client, requests concerning that data may need to be directed to the relevant client, as the data controller. Screver will assist its clients with such requests where required by applicable law and the relevant contractual arrangements.
Screver uses cookies and similar technologies on its website to support website functionality and understand how visitors interact with our content, and to measure and improve our advertising. Cookies are small text files stored on your device that may collect information about your browser and website activity.
We use these technologies to analyse website traffic, remember user preferences, and improve the website experience, and to measure the performance of our ads. You can manage your cookie preferences through our cookie consent banner. Most web browsers also allow you to block or delete cookies through their settings. Please note that disabling certain cookies may affect some website functionalities.
When you first visit our website, our cookie banner asks for your consent to analytics and marketing cookies. You can accept or reject them with equal ease, and analytics and marketing cookies are not set until you consent. You can change or withdraw your consent at any time via the "Cookie settings" link in the website footer.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and Google LLC, USA.
Purpose: Collects information about how you use our website, such as pages viewed, time spent, the device and browser used, and how you reached our site. We use Google Consent Mode, so Google Analytics cookies are only set once you have consented.
Cookies: _ga and _ga_<ID> (up to 2 years).
More information: https://policies.google.com/privacy. You can also opt out with Google's browser add-on: https://tools.google.com/dlpage/gaoptout.
Provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland, and Microsoft Corporation, USA.
Purpose: The Microsoft Advertising Universal Event Tracking (UET) tag records actions on our website, such as page visits and form submissions, together with the Microsoft click ID. This lets us measure conversions from our ads and show our ads to people who have visited our website (remarketing).
Cookies: _uetsid (1 day), _uetvid (up to 13 months), MUID (up to 13 months).
More information: https://privacy.microsoft.com/privacystatement. You can opt out of personalised ads from Microsoft at https://account.microsoft.com/privacy/ad-settings.
Provider: OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, Ireland, and OpenAI, L.L.C., USA.
Purpose: OpenAI's conversion tracking records actions on our website after you have clicked one of our ads on OpenAI's services, so we can measure the effectiveness of these ads.
Cookies: __oppref (first-party cookie that stores the reference of the ad you clicked).
More information: https://openai.com/policies/privacy-policy.
A complete list of the cookies we use, with their storage periods, is available in Cookiebot cookie settings.
Screver's website, platform, and services may contain links to external websites, social media platforms, or other third-party services. These websites and services are operated independently of Screver and may have their own privacy policies and data protection practices.
This Privacy Policy applies to Screver's website, platform, and services and does not cover the privacy practices of external websites or services that we do not operate or control. We encourage you to review the relevant privacy policies before providing personal data to third parties through their websites or services.
Screver is not responsible for the content, security, or privacy practices of third-party websites or services.
Screver may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, or applicable legal requirements.
Any updates will be published on our website, and the date of the latest revision will be indicated at the beginning of this Privacy Policy. We encourage you to review this page periodically to stay informed about how Screver handles personal data.
Where required by applicable law, we will provide additional notice of material changes to this Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Screver handles your personal data, please contact us at:
Email: info@screver.com
Postal mail: Screver AG, Churerstrasse 92i, 8808 Pfäffikon, Switzerland
We will be happy to assist you and address any issues you may have.
