At Screver (accessible via screver.com), the privacy of our visitors, clients, and survey participants is one of our main priorities. This Privacy Policy document outlines the types of information we collect, how we use it, and how we safeguard your data.
1. Information We Collect
We collect data to provide better feedback management and real-time analytical services. The information collected depends on how you interact with our platform:
- Account and Corporate Data: When you register an account, request a demo, or contact us, we collect business information such as your name, company name, corporate email address, phone number, and billing information.
- Survey and Feedback Data: As a Voice of Customer (VoC) and Employee Experience (EX) platform, we process data submitted through surveys, quizzes, and digital campaigns by your employees or customers.
- Usage and Device Information: We automatically collect analytics data via cookies and tracking technologies, including your IP address, browser type, device type, and platform interactions (e.g., event logs and conversion intent triggers).
2. How We Use Your Information
We utilize the collected information to operate, maintain, and optimize our services. Specifically, we use your data to:
- Provide and maintain our feedback dashboard and real-time reporting metrics.
- Process, categorize, and translate unstructured open-text feedback using our AI intelligence engines.
- Generate automated pharmacovigilance, compliance, and product launch alerts for enterprise clients.
- Monitor safety-related mentions across websites, surveys, and portals.
- Comply with global legal obligations, fraud prevention, and strict enterprise data security standards.
3. Data Processing as a Data Processor
For the majority of survey interactions, employee feedback workflows, and client-customer data pipelines, Screver acts as a Data Processor. Our enterprise clients act as the Data Controllers.
- We handle such data strictly according to our clients' written instructions and signed Data Processing Agreements (DPAs).
- If you are an individual participant taking a survey hosted by a Screver client, your data is governed by that client's specific privacy policy.
4. Sharing and Disclosure of Information
We do not sell your personal data. We only share information under the following strict scenarios:
- Third-Party Service Providers: With trusted vendors who support our business, such as cloud hosting infrastructure, payment processors, and automated translation tools.
- Compliance and Safety: If required by law, regulation, or legal subpoena, particularly regarding regulatory healthcare reporting requirements.
- Business Transfers: In connection with any merger, sale of company assets, or financing acquisition of all or a portion of our business.
5. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures to shield your data from unauthorized access, loss, or alteration. We retain personal data only as long as necessary to fulfill the operational business goals outlined in this policy or to satisfy strict regulatory compliance parameters.
6. Your Global Privacy Rights
Depending on your location, you may possess specific statutory rights regarding your personal data under the GDPR (Europe), CCPA/CPRA (California), or other local privacy regulations. These rights include:
- Access and Portability: The right to request copies of your personal data.
- Rectification: The right to request correction of inaccurate or incomplete information.
- Erasure ("Right to be Forgotten"): The right to request deletion of your personal data under certain conditions.
- Restriction and Objection: The right to restrict or object to our processing of your personal data.
To exercise any of these rights, please contact our privacy compliance team directly using the contact details provided below.
7. Third-Party Analytics and Cookies
Screver utilizes standard tracking mechanisms to evaluate user interaction intent. You can choose to disable cookies through your individual browser options or by updating your preferences in our website cookie consent banner.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect shifts in our operational processes or global data privacy regulations. We will notify you of any structural revisions by updating the "Effective Date" at the top of this document.
9. Contact Us
If you have any questions, security concerns, or requests, contact us at info@screver.com
