Guest insights for Alpine destinations, resorts and parks.
Real-time feedback from every summit, lift, hotel and attraction – surveys guests actually complete, in 40+ languages.
Guest Feel-Good Index
Developed by the University of Innsbruck over three years and five seasons – guest sentiment, crowding and weather in one index.
40+ languages
Open-text feedback from international guests translated and analyzed live – DE, FR, IT, EN, JP, KR, ZH and more.
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Service recovery on site
Negative feedback reaches the right team in seconds – so the experience is recovered while the guest is still there.
Built for travel and tourism
Voice of Guest
Capture how every guest really felt – ski day, summit visit, park or hotel stay – and act before the next guests arrive.
One scan, anywhere
QR posters, stickers and signage at summits, lifts, hotels, restaurants and park exits.
Surveys in your app
An embedded SDK for short, gamified surveys after each ski day or visit, triggered by push notification.
Every touchpoint
At lifts and gondolas, in hotel rooms, on destination portals and in post-stay emails – one dashboard.
Multilingual AI
Dialect-aware, hospitality-tuned analysis of open text in 40+ languages, with topic clusters across all of them.
Service recovery
Complaints routed by topic to ski school, lift operations, F&B or the hotel duty manager within seconds.
Guest Feel-Good Index
Guest, employee and resident perception combined into one score for the whole destination.
Connected to your systems
Alturos, Skiline, Peaksolution, booking and CMS platforms, BI tools – plus REST API and webhooks.
Measure the feeling, not just the score
Developed with the University of Innsbruck over three years and five seasons. The Feel-Good Index combines guest sentiment, crowding data and weather patterns across every touchpoint – and brings guest, employee and resident perception together in one score for the whole destination. So destinations can manage the experience, not just measure it.
Live across Alpine destinations. Our customer cases.
Live insights. Zero waiting.
Every resort, lift and attraction – tracked in real time. NPS trends, CSAT shifts per touchpoint and service-recovery alerts in one view, connected to Power BI, Tableau or Qlik and to the booking, CRM and destination systems you already run.
Our approach to Tourism & Destinations
step 1
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Start & Pilot – Prove the value in three months
We start with one baseline survey as a pilot – at one summit, resort or attraction – and prove the value within three months.
step 2
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Analyze & Plan – A one-year strategy built on your data
We analyze the pilot results with your team and, based on that research, recommend how best to scale – with a clear strategy for the year ahead.
step 3
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Grow & Apply AI – More touchpoints, smarter insights
We keep analyzing, add new touchpoints and channels across the destination and, once there is enough data, put AI to meaningful use – spotting what drives guest satisfaction, flagging issues early and routing service recovery.
Ready to hear every guest
Book a demo, get test access or start a pilot – tell us about your railway, resort or destination and we will take it from there.
Screver IQ Resources
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“A congress isn’t just an event; it’s the start of a relationship. Using Screver, we turned every interaction into a moment to listen, engage, and prepare better for each launch.”
