Hear every passenger. From ticket to destination.
Feedback at every step of the rail journey – booking, station, ride and onboard service – routed to the team that can act on it the same day.
Short surveys per touchpoint
Three to five questions at the ticket machine, on the platform, onboard or at the summit – via QR code, app or email.
One set of core questions
The same core questions in every survey make stations, lines and seasons directly comparable.
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Act the same day
Complaints and incidents go to the responsible team automatically, with every follow-up tracked to closure.
Built for every step of the journey
Booking & ticketing
How easy it is to plan and buy a ticket – online, in the app, at machines and at the counter.
Stations & platforms
Wayfinding, cleanliness, passenger information and waiting comfort, station by station.
Onboard experience
Comfort, punctuality, announcements and onboard service on every line and train.
Summits & destinations
The experience at viewpoints, attractions and excursion stops along the route.
Food & retail
Restaurants, cafés and souvenir shops in stations and at destinations.
Access & parking
Getting there: parking, connections and accessibility for every passenger.
After the trip
Overall satisfaction and likelihood to recommend, asked a couple of weeks after travel.
Groups & B2B travel
Feedback from tour operators, schools and corporate groups who book with you.
Feedback before, during and after the trip
Ask at the right moment: right after booking, on the day of travel and a couple of weeks later. Short surveys at every touchpoint – ticketing, stations, trains, restaurants, shops and parking – show exactly where the journey works and where it breaks, and a shared set of core questions keeps every result comparable.
On track with Swiss railways. Our customer cases.
From a passenger comment to a fixed problem
Negative feedback and incident reports trigger alerts for the responsible team, and each case is tracked until it is closed – so a problem raised in the morning can be solved before the passenger travels home.
Frontline teams who feel heard
Conductors, station teams and service employees hear what passengers think long before any survey does. Short, anonymous check-ins show how shifts, workload and tools affect them – and give them a simple way to pass on what passengers tell them.
Our approach to Transport & Mobility
step 1
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Start & Pilot – Prove the value in three months
We start with one baseline survey as a pilot – on one line, at one station or one touchpoint – and prove the value within three months.
step 2
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Analyze & Plan – A one-year strategy built on your data
We analyze the pilot results with your team and, based on that research, recommend how best to scale – with a clear strategy for the year ahead.
step 3
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Grow & Apply AI – More touchpoints, smarter insights
We keep analyzing, add new touchpoints and channels across the network and, once there is enough data, put AI to meaningful use – spotting what drives passenger satisfaction, flagging issues early and routing service recovery.
Planning your next passenger
Tell us where you ask passengers today – online, at stations or onboard – and we will show you how short surveys per touchpoint can work across your network.
Screver IQ Resources
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“A congress isn’t just an event; it’s the start of a relationship. Using Screver, we turned every interaction into a moment to listen, engage, and prepare better for each launch.”
