Give voice to your customers
Find out how customers really feel about your products or services. Screver’s platform helps you collect feedback at every touchpoint throughout the customer’s journey using a wide range of channels in real-time.
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Intelligent solutions for smart companies
Build loyalty
Reveal the pain points of your audience to create and deliver an experience that makes every customer satisfied.
Reduce churn
Discover why your customers drop off using real-time dashboards. Take necessary data-driven actions.
Increase retention
Predict customer behaviour and engage with your audience before they leave. Get valuable insights at every stage of the customer journey.
Do you know your customers?
It's not enough to have only a helicopter view of understanding your audience's attitudes. Screver will reveal your customers' true thoughts and feelings, turning your CX into a fail-safe profit generator tool.
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DELIVERY GAP
80% of companies believe they are providing a superior customer service
only 8% of customers agree
Collect data through every possible channel
Every touchpoint with your customer is a source of knowledge. Integrate Screver into your CRM to receive details and insights you didn't know you had.
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MESSENGERS
Get honest and valid feedback
Use every opportunity to ask the right questions to the right people in the right way
- Short event triggered surveys
- Interactive animated questions
- Answer validation with Screver algorithms
- Anonymous or personalised surveys
- Auto translation into 20+ languages
- Intuitive flow logic
Get insights with real-time dashboards
Increase visibility into your customer experience for every team and unit involved in this process. Screver's customizable dashboards provide organizations with detailed statistics and help process information from customers more efficiently. It saves time as well as improves your bottom line.
- Pre-configured dashboards
- Integrated Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) or Customer Effort Score (CES)
- Custom reports with filters, e.g. sales regions or departments
- Correlations and deviations insights
- Data export via PDF, PowerPoint and Excel
Empower your team to act immediately on feedback
Screver automatically alerts you if something goes wrong with your customer experience. Such as increased negative feedback, problems with the service, or just an angry comment from the customer – be aware of all impactful events and take instant actions.
- Notification to marketing, sales, or other teams about anomalies in real-time
- Immediate alerts when experience and trends change
- Custom conditions-based notifications
- Flexible API to push feedback data where you need it
- Consulting from our customer experience experts about next actions
Expert templates for you
Use dozens of our preset survey templates or customize any of them according to your needs.
Ready to see Screver in action?
Experience a live customized demo and find out why Screver is the right choice for you.