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Clinic St. Katharinental, part of Spital Thurgau, set out to prove a simple idea: when healthcare professionals feel supported, patients recover better. Led by Dr Stefan Goetz, the team launched a continuous feedback model to build stronger leadership, reduce burnout, and improve patient care.
Partnering with Screver, the clinic built an always-on listening rhythm. Instead of yearly surveys, leaders collected live feedback, turned results into clear actions, and kept communication open across all 331 employees.
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Employee turnover was rising. The pattern was clear, when people felt unheard, energy and quality slipped. The clinic needed a live feedback system that could detect early signals, track sentiment by team, and guide action before frustration turned into resignation.
